Highlights: December 18, 2014
Enhancements
- Users will be directed to a new Clearwave Provider Portal login page.
- Added a link to the Provider Portal for users to toggle between the Clearwave Provider Portal 2.5 and 3.0 versions.
- Added ability for the Kiosk to dynamically select Merchant Accounts, if more than one is available, for payment processing dependent on Appointment Resource (Provider, Service, Location) details.
- Added ability for card images scanned at the kiosk to be triggered outbound via integration when Clearwave receives a new appointment notification that matches to an existing walk-in visit.
- Added ability for Custom Kiosk Fields to use conditional rules surrounding their answers to dictate whether or not additional Custom Kiosk Fields are presented.
- Added ability for "Reason For Visit" responses to use conditional rules to dictate whether or not additional Custom Kiosk Fields are presented.
- Provider Portal 3.0 - Added a Docked Quick View of additional patient details.
More in Release Notes
Highlights: December 4, 2014
Enhancements
- A description of password requirements is included for new and existing users when updating passwords.
- The specific service type code being verified for eligibility is visible in every Eligibility/Benefits Info report.
- Provider Portal 3.0 - A quick check-in button is available to perform a manual check-in without the need to review the patient's demographics.
Bug Fixes
- Payer Notifications related to connections requiring updated payer website credentials will update properly.
- Patients who exit prematurely from the kiosk check-in will appear on the Failed tab correctly.
More in Release Notes
Highlights: November 20, 2014
Enhancements
- Greenway PrimeSuite Customers - Administrators are able to edit the default billable provider settings from the Admin tab.
- Greenway PrimeSuite Customers - Race, Ethnicity, and Language fields are included to be mapped via the API for integration.
- Clearwave can save any individual data sent outbound to Clearwave in order to persist back inbound to the customer via integration.
- The Relationship to Subscriber field can be configured to be ignored on the Eligibility Conflict Alert.
- An ExternalPayerId field has been created to improve the quality and accuracy of insurance updates inbound to the customer via integration.
Bug Fixes
- Question text on custom kiosk questions are now visible in the view modal in the Provider Portal.
- Kiosk Question Reports are now no longer showing disabled custom questions as available reporting fields.
- All custom questions and consent forms are now view-able from a single "Kiosk Questions" link instead of two separate "Consent Forms" and "Kiosk Questions" links.
- Kiosk Question reports will not show blank data.
- Filter buttons on the Visit List and Scheduled List are now showing in alphabetical order.
- Invalid email formats will not be accepted by any Clearwave application.
More in Release Notes
Highlights: October 30, 2014
Notice: All Clearwave customers have now been upgraded to the new application database. Functionality will remain consistent with the previous application database. Clearwave continues to work on a new user interface for the Provider Portal for additional improvements to features and functionality. Existing customers may remain on the legacy user interface indefinitely.
Enhancements
- New payment processing connection established to CyberSource.
New Payer Connections
- Consumer's Choice
- Harvard Pilgrim STRIDE
More in Release Notes
Highlights: September 25, 2014
Enhancements
- Spanish translations at kiosk have been improved.
New Payer Connections
- UPMC Vision Advantage
More in Release Notes
Highlights: August 28, 2014
Enhancements
- An Alternate Patient ID can now be stored on a patient record. It can be received and transmitted via integrations. It is currently not visible in the Provider Portal.
- Copay logic enhancements were made to improve identification of Specialist and PCP copays for the following payers:
- Oxford Health Plans
- Viva Health
- Healthspring
- BCBS (Pennsylvania)
- VSP
- Horizon BCBS (New Jersey)
- Consulation segments of eligibility responses for enhanced connections
- The Payflow Pro payment gateway is now integrated with Clearwave for payment processing.
New Payer Connections
- Seton Health Plan
- Block Vision
- Unified Group Services
More in Release Notes
Highlights: July 24, 2014
- Previously missing eligibility data due to missing EB segments in the 271 response will now appear in the Provider Portal eligibility report.
- Group Numbers are now being sent as part of the eligibility 270 request when the patient is a dependent on the plan.
- The Demographics Updated at Kiosk alert will now include the County field on the Primary Address if the County feature is enabled for the location.
- Blue Shield (PA-Highmark) plans will now identify the correct PCP and Specialist Copays for payment processing at the kiosk.
- UPMC Health Plan will now identify the correct PCP and Specialist Copays for payment processing at the kiosk.
- More in Release Notes
Highlights: June 26, 2014
- Service Code submitted in the eligibility request will display in the resubmit transaction history under the Visit Details section of the Provider Portal.
- Greenway Customers: The appointment sync can now skip weekends.
- More in Release Notes