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Highlights: November 05, 2015

Enhancements

  • Provider Portal 3.0 - Setting can be turned on to display "Patient Declined To Answer" for the email question on the kiosk and will not be asked at next visit
  • Provider Portal 3.0 - Patient account numbers generated by PMS will be attached to patient record in Clearwave as an "Alternate Patient ID"
  • Provider Portal 3.0 - "Alternate Patient ID's" can be searched using the Patient Search page in Clearwave's portal
  • Integration - Driver's License images sent outbound will be pulled from the last visit
  • Kiosk - Swipe and Hold consent and swipe prompt will not appear if patient has no total balance due

Bug Fixes

  • Provider Portal - Demographics flag will not be triggered in the portal when zip code is updated with suffix
  • Integration - When adding/editing custom fields in Athena settings, these changes will be saved and mapping will not be deleted
  • Payment Processing - When Swipe and Hold and Payment Processing is enabled, only one email receipt will be sent to the patient with the total amount paid
  • Kiosk - When updating insurance at the kiosk, but not scanning a new card, the old card image will be removed from the patient record

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Highlights: October 22, 2015

Enhancements

  • Provider Portal 3.0 - Custom Forms have been reformatted to show the same format the patient sees on the kiosk
  • Provider Portal 3.0 - Walk-in appointments will be updated with current-day visit information if the appointment ID does not match to an existing appointment in Clearwave 
  • Kiosk 3.0 - Reason For Visit kiosk setting "Check-In As Walk-In" will treat the check-in as a walk-in, ignoring appointments scheduled for that day
  • Kiosk 3.0 - Option available to display the amount owed to the patient at the kiosk for a Swipe and Hold, without charging the patient at that current time

Bug Fixes

  • Provider Portal 3.0 - Insurance information updated for an appointment will only affect future appointments, all information on past appointments will be preserved
  • Provider Portal 3.0 - Printable Custom Forms that contain a disabled custom form will not produce a 500 error 
  • Eligibility - Group descriptions (i.e. Emory University) will be displayed with the group number in the eligibility details
  • Eligibility - Kaiser (GA) Copay logic has been improved to display the most accurate information
  • Kiosk 3.0 - OCR on scanners has been updated to pull full address from patient's licenses, instead of just the zip code

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Highlights: October 08, 2015

Enhancements

  • Provider Portal 3.0 - New "Merged Patients" tab under "Patients" page allows Admins of Clearwave to undo a patient merge
  • Provider Portal 3.0 - Ability to rotate upside down card images while in the "Resubmit" screen
  • Provider Portal 3.0 - Dynamic default billable care providers per appointment resource for Greenway PrimeSUITE customers
  • Provider Portal 3.0 - New Payment Icon for Swipe and Hold transaction - this will display as a purple dot with the amount presented
  • Payment - Swipe and Hold function available for Retrievermed clients
  • Payment - Swipe and Hold can be enabled for specific Registration Locations 

Bug Fixes

  • Integration - Primary (Home) Phone has been fixed to update Patient Home Phone and Emergency Contact Phone will update Emergency Contact Home Phone
  • Payment - If Swipe and Hold is enabled, and the patient owes a balance, but disagrees to the Swipe and Hold consent and does not pay at the kiosk, the balance will still be displayed in the payment icon in the Clearwave portal
  • Kiosk - Swipe and Hold consent will display before payment can be made
  • Eligibility - If the gender is "unknown", Clearwave will not send that information to the payer to avoid rejection of eligibility request
  • Eligibility - BCBSSC copay logic has been fixed to display correct copay for Primary Care Provider

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Highlights: September 25, 2015

Enhancements

  • Provider Portal - Users have the ability to rotate insurance cards while in the "Resubmit Insurance" window
  • Integration - Greenway Intergy Appointment and demographic integration is available 

Bug Fixes

  • Kiosk - We have identified and corrected one source of the kiosk "504" timeouts - we will continue to monitor all kiosk behavior for this upcoming month

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Highlights: September 10, 2015

Enhancements

  • Kiosk - Ability to configure kiosk scanning images per kiosk (gives the ability to add the new graphics for each type of kiosk or keep the old graphics)
  • Integration - Ability to update built-in demographics information to Athena
  • Payment - Removed patient ID and name from emailed payment receipts for HIPPA reasons, leaving in the visit location and date/time stamp
  • Eligibility - When Clearwave identifies an eligibility transaction that will fail due to the member ID received, Clearwave will show an alert in the portal that there is a member ID issue

Bug Fixes

  • Provider Portal 3.0 - When a patient answers a multiple choice question on the kiosk with an "other" answer, users can print this custom form with no error 

  • Integration - When no payment is made at the kiosk, no CreditCardResponse message will be generated 
  • Integration - PrimeSuite will ignore CreditCardResponse message if no payment was made at the kiosk

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