Highlights: October 08, 2015
Enhancements
- Provider Portal 3.0 - New "Merged Patients" tab under "Patients" page allows Admins of Clearwave to undo a patient merge
- Provider Portal 3.0 - Ability to rotate upside down card images while in the "Resubmit" screen
- Provider Portal 3.0 - Dynamic default billable care providers per appointment resource for Greenway PrimeSUITE customers
- Provider Portal 3.0 - New Payment Icon for Swipe and Hold transaction - this will display as a purple dot with the amount presented
- Payment - Swipe and Hold function available for Retrievermed clients
- Payment - Swipe and Hold can be enabled for specific Registration Locations
Bug Fixes
- Integration - Primary (Home) Phone has been fixed to update Patient Home Phone and Emergency Contact Phone will update Emergency Contact Home Phone
- Payment - If Swipe and Hold is enabled, and the patient owes a balance, but disagrees to the Swipe and Hold consent and does not pay at the kiosk, the balance will still be displayed in the payment icon in the Clearwave portal
- Kiosk - Swipe and Hold consent will display before payment can be made
- Eligibility - If the gender is "unknown", Clearwave will not send that information to the payer to avoid rejection of eligibility request
Eligibility - BCBSSC copay logic has been fixed to display correct copay for Primary Care Provider
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Highlights: September 25, 2015
Enhancements
- Provider Portal - Users have the ability to rotate insurance cards while in the "Resubmit Insurance" window
- Integration - Greenway Intergy Appointment and demographic integration is available
Bug Fixes
Kiosk - We have identified and corrected one source of the kiosk "504" timeouts - we will continue to monitor all kiosk behavior for this upcoming month
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Highlights: September 10, 2015
Enhancements
- Kiosk - Ability to configure kiosk scanning images per kiosk (gives the ability to add the new graphics for each type of kiosk or keep the old graphics)
- Integration - Ability to update built-in demographics information to Athena
- Payment - Removed patient ID and name from emailed payment receipts for HIPPA reasons, leaving in the visit location and date/time stamp
- Eligibility - When Clearwave identifies an eligibility transaction that will fail due to the member ID received, Clearwave will show an alert in the portal that there is a member ID issue
Bug Fixes
Provider Portal 3.0 - When a patient answers a multiple choice question on the kiosk with an "other" answer, users can print this custom form with no error
- Integration - When no payment is made at the kiosk, no CreditCardResponse message will be generated
Integration - PrimeSuite will ignore CreditCardResponse message if no payment was made at the kiosk
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Highlights: August 27, 2015
Enhancements
- Provider Portal 3.0 - Administrators have the ability to create a printable Custom Form template that contains built-in demographics, insurance, and custom field data
- Provider Portal 3.0 - A new rule for custom fields, tasks, and final kiosk step has been added for patients with multiple appointments - shows patient a custom final step with final instructions, task can be created to alert staff, and certain custom fields can be triggered
- Provider Portal 3.0 - Patient Tracking Statuses are now available as a filter for a Visit Search
- Provider Portal 3.0 - Appointment Notes will now be displayed in the Task it creates, in the Quick View for the Visit when the patient checks in, and in the Appointment details
Bug Fixes
Provider Portal 3.0 - Clicking to "close" a task and then to "reopen" the task will now successfully reopen the task
- Provider Portal 3.0 - Fixed the bug for the "Forgot Password" link
- Reports - Patient Tracking statuses now export successfully when selecting all export columns
- Eligibility - Medicare remaining deductible will now appear in the Quick View and insurance screen
- Eligibility - Additional Payer on File alert will not appear for payers other than Medicare and Medicaid
Eligibility - Viva is now successfully pulling patient copays
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Highlights: August 13, 2015
Enhancements
- Provider Portal 3.0 - Customizable receipt language sent to patients after making a payment
- Kiosk - Improved kiosk patient matching logic
- Integration - Building a Bi-Directional interface with Athena
Bug Fixes
Provider Portal 3.0 - User can now remove insurance from portal
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