Highlights: October 08, 2015

Enhancements

Provider Portal 3.0 - New "Merged Patients" tab under "Patients" page allows Admins of Clearwave to undo a patient merge
Provider Portal 3.0 - Ability to rotate upside down card images while in the "Resubmit" screen
Provider Portal 3.0 - Dynamic default billable care providers per appointment resource for Greenway PrimeSUITE customers
Provider Portal 3.0 - New Payment Icon for Swipe and Hold transaction - this will display as a purple dot with the amount presented
Payment - Swipe and Hold function available for Retrievermed clients
Payment - Swipe and Hold can be enabled for specific Registration Locations

Bug Fixes

Integration - Primary (Home) Phone has been fixed to update Patient Home Phone and Emergency Contact Phone will update Emergency Contact Home Phone
Payment - If Swipe and Hold is enabled, and the patient owes a balance, but disagrees to the Swipe and Hold consent and does not pay at the kiosk, the balance will still be displayed in the payment icon in the Clearwave portal
Kiosk - Swipe and Hold consent will display before payment can be made
Eligibility - If the gender is "unknown", Clearwave will not send that information to the payer to avoid rejection of eligibility request
Eligibility - BCBSSC copay logic has been fixed to display correct copay for Primary Care Provider

Highlights: September 25, 2015

Enhancements

Provider Portal - Users have the ability to rotate insurance cards while in the "Resubmit Insurance" window
Integration - Greenway Intergy Appointment and demographic integration is available

Bug Fixes

Kiosk - We have identified and corrected one source of the kiosk "504" timeouts - we will continue to monitor all kiosk behavior for this upcoming month

Enhancements

Kiosk - Ability to configure kiosk scanning images per kiosk (gives the ability to add the new graphics for each type of kiosk or keep the old graphics)
Integration - Ability to update built-in demographics information to Athena
Payment - Removed patient ID and name from emailed payment receipts for HIPPA reasons, leaving in the visit location and date/time stamp
Eligibility - When Clearwave identifies an eligibility transaction that will fail due to the member ID received, Clearwave will show an alert in the portal that there is a member ID issue

Bug Fixes

Provider Portal 3.0 - When a patient answers a multiple choice question on the kiosk with an "other" answer, users can print this custom form with no error
Integration - When no payment is made at the kiosk, no CreditCardResponse message will be generated
Integration - PrimeSuite will ignore CreditCardResponse message if no payment was made at the kiosk

Enhancements

Provider Portal 3.0 - Administrators have the ability to create a printable Custom Form template that contains built-in demographics, insurance, and custom field data
Provider Portal 3.0 - A new rule for custom fields, tasks, and final kiosk step has been added for patients with multiple appointments - shows patient a custom final step with final instructions, task can be created to alert staff, and certain custom fields can be triggered
Provider Portal 3.0 - Patient Tracking Statuses are now available as a filter for a Visit Search
Provider Portal 3.0 - Appointment Notes will now be displayed in the Task it creates, in the Quick View for the Visit when the patient checks in, and in the Appointment details

Bug Fixes

Provider Portal 3.0 - Clicking to "close" a task and then to "reopen" the task will now successfully reopen the task
Provider Portal 3.0 - Fixed the bug for the "Forgot Password" link
Reports - Patient Tracking statuses now export successfully when selecting all export columns
Eligibility - Medicare remaining deductible will now appear in the Quick View and insurance screen
Eligibility - Additional Payer on File alert will not appear for payers other than Medicare and Medicaid
Eligibility - Viva is now successfully pulling patient copays

Enhancements

Provider Portal 3.0 - Customizable receipt language sent to patients after making a payment
Kiosk - Improved kiosk patient matching logic
Integration - Building a Bi-Directional interface with Athena

Bug Fixes