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Highlights: June 04, 2015

Enhancements

  • Provider Portal 3.0 - Ability for users to see a specific patient's Eligibility History
  • Provider Portal 3.0 - Notification in Visit Details if the patient selected a "Reason For Visit" that caused them to skip insurance and/or payment
  • Provider Portal 3.0 - Ability to add a column for "Balance for Today's Visit" in the appointment list
  • Provider Portal 3.0 - "Today's Balance" is now visible in the appointment summary view
  • Eligibility - When submitting insurance for eligibility, coverage will be shown according to what service type code the benefits were run with
  • Reports - Best Postal Address can now be included in a visit export report
  • Kiosk 3.0 - New custom kiosk label for Primary Care Provider prompt
  • Kiosk 3.0 - Ability to turn on Express Check-In per registration location

Bug Fixes

  • Provider Portal 3.0 - Can resubmit eligibility requests after removing an existing group number
  • Provider Portal 3.0 - Insurance details pop-up window is able to correctly format data fields horizontally
  • Provider Portal 3.0 - Filter for visit service will no longer hide visits that were updated by an appointment created after check-in

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Highlights: May 21, 2015

Enhancements

  • Provider Portal 3.0 - Choice to save Visit/Appointment export as an Excel document
  • Provider Portal 3.0 - Updatable "Balance Due for Today's Visit" property on scheduled appointments
  • Provider Portal 3.0 - New Eligibility tab showing all recent eligibility requests per user per 24 hours
  • Provider Portal 3.0 - Search for patient and check eligibility without checking a patient in
  • Provider Portal 3.0 - Automatically close task window if last remaining task is cleared
  • Provider Portal 3.0 - Added quick check-in button on recently viewed patient screen 
  • Provider Portal 3.0 - Ability to check eligibility from patient search tab
  • Provider Portal 3.0 - Setting to make insurance subscriber information required
  • Payment Processing - Calculate "Balance Due for Today's Visit" in visit patient bill
  • Kiosk 3.0 - When OCR fails when scanning the front of a DL, the kiosk will prompt to scan the back to read the barcode

Bug Fixes

  • Provider Portal 2.5 - Link for Admin Users to redirect to 3.0 portal has been fixed
  • Provider Portal 3.0 - Visit/Appointment search tables now sort date/times correctly
  • Provider Portal 3.0 - Insurance card images will be saved for unmatched patient check-ins
  • Provider Portal 3.0 - Insurance Icon in portal will update correctly when insurance is changed
  • Eligibility - When resubmitting without secondary insurance, tertiary insurance flags will be reset 

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Highlights: May 7, 2015

Enhancements

  • Provider Portal 3.0 - Closing a window that was opened from a previous window will reopen the first window
  • Provider Portal 3.0 - Visit/Appointment Flag - "Possible Duplicate Patient Detected"
  • Provider Portal 3.0 - Filter Duplicate Patient List by patient last name, first name, or external ID
  • Provider Portal 3.0 - Clicking on Secondary Insurance Icon and then clicking the resubmit insurance button will automatically bring up Secondary Insurance tab
  • Provider Portal 3.0 - "Demographics Changed at Kiosk" and "Insurance Card Changed at Kiosk" flag details will show before/after kiosk check-in
  • Administrators - Administrators are able to add/remove/rename non-system roles and create custom roles
  • Integration - Demographics for current day's visits will not update with inbound integration message (such as performing a "Quick Reg" in PMS)
  • Kiosk 3.0 - Appointment estimated copay will not appear if Payment Processing is not enabled

Bug Fixes

  • Provider Portal 3.0 - Updating insurance from Self Pay to a listed payer will no longer show the Self Pay Icon
  • Kiosk 3.0 - Payment Review screen showing out of place "Amount due:" text has been fixed
  • Kiosk 3.0 - Outstanding Balance kiosk label now reflects what was set in the label
  • Kiosk 3.0 - Removing secondary insurance at kiosk will successfully remove secondary insurance from patient
  • Provider Portal 2.5 - Reason For Visit filtering now successfully loads Visit List

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Highlights: April 23, 2015

Enhancements

  • Provider Portal 2.5 - Administrators will be redirected to our new 3.0 portal when adding/editing user accounts and permissions/roles
  • Provider Portal 3.0 - User is able to manually set a copay to be collected at the kiosk for an appointment
  • Provider Portal 3.0 - Ability to view custom questions set up in the "Custom Form" with hyperlink in the Visit Details and Quick View
  • Provider Portal 3.0 - Tertiary insurance now available on manual check-in page
  • Provider Portal 3.0 - Patient ID is now viewable from the Visit List (setting found in the admin tab)
  • Provider Portal 3.0 - Renamed card image "Flip" button to "Rotate 180°"
  • Provider Portal 3.0 - Default Registration Location settings tab now shows a table, with each Registration Location listed, at the bottom of each mini-tab to sync each location with the default setting
  • Administrators - Possible Duplicate Patient search feature available for users with admin status
  • Administrators - Manual patient merge tool
  • Kiosk 3.0 - In the event of multiple appointment check-ins, with a payment at the kiosk, only a single CreditCardResponse will be published

Bug Fixes

  • Kiosk 3.0 - Kiosk will display the next appointment with local machine time
  • Kiosk 3.0 - No error message when patient edits a nine-digit zip code
  • Kiosk 3.0 - No error on DOB step when patient enters a name with an apostrophe
  • Kiosk 3.0 - Will not prompt to scan insurance card if this setting is disabled
  • Kiosk 3.0 - If "skip insurance" feature is turned on, there will be no prompt to scan an insurance card

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Highlights: March 26, 2015

Enhancements

  • Provider Portal 3.0 - A search for "Possible Duplicate Patients" within the database can be generated from the Patient tab.
  • Provider Portal 3.0 - The Estimated Copay for Visits and Appointments can be pre-calculated from the eligibility response, manually edited, and received from inbound interfaces.
  • Provider Portal 3.0 - The Visit Export now includes Payment related fields.
  • Provider Portal 3.0 - The Demographics Changed At Kiosk Flag is now available to be viewed under patient Visit Details pages.
  • Provider Portal - Users will automatically be disabled if the Last Login Time exceeds the configured window.
  • Kiosk 3.0 - A beta version of the Kiosk Browser version 3.0 has been deployed.
  • Kiosk 3.0 - Insurance Subscriber Gender information is now a built-in field.
  • Kiosk 3.0 - The Payment selection options have been simplified from 5 options to 2.
  • Payment Processing - If Medicare is the Primary Insurance, Copay due will always be $0.00.
  • Integration - For Greenway PrimeSUITE customers, Marital Status can be mapped outbound.

Bug Fixes

  • Provider Portal 3.0 - The Visit Search Date Range will not clear if an Advanced search is used.
  • Provider Portal 3.0 - Global messages will not overlap with other tabs when enabled.
  • Provider Portal 3.0 - When using Internet Explorer 9, hovering the mouse over the search results will not longer distort the columns.
  • Administrator - Importing Appointment Resources with leading or trailing spaces will not add " (quotation characters) to replace the space.
  • Eligibility - United Healthcare eligibility requests through the direct connection will identify tiered copays correctly.
  • Eligibility - Pacific Source Health Plan eligibility requests will process successfully.

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