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Highlights: April 23, 2015

Enhancements

  • Provider Portal 2.5 - Administrators will be redirected to our new 3.0 portal when adding/editing user accounts and permissions/roles
  • Provider Portal 3.0 - User is able to manually set a copay to be collected at the kiosk for an appointment
  • Provider Portal 3.0 - Ability to view custom questions set up in the "Custom Form" with hyperlink in the Visit Details and Quick View
  • Provider Portal 3.0 - Tertiary insurance now available on manual check-in page
  • Provider Portal 3.0 - Patient ID is now viewable from the Visit List (setting found in the admin tab)
  • Provider Portal 3.0 - Renamed card image "Flip" button to "Rotate 180°"
  • Provider Portal 3.0 - Default Registration Location settings tab now shows a table, with each Registration Location listed, at the bottom of each mini-tab to sync each location with the default setting
  • Administrators - Possible Duplicate Patient search feature available for users with admin status
  • Administrators - Manual patient merge tool
  • Kiosk 3.0 - In the event of multiple appointment check-ins, with a payment at the kiosk, only a single CreditCardResponse will be published

Bug Fixes

  • Kiosk 3.0 - Kiosk will display the next appointment with local machine time
  • Kiosk 3.0 - No error message when patient edits a nine-digit zip code
  • Kiosk 3.0 - No error on DOB step when patient enters a name with an apostrophe
  • Kiosk 3.0 - Will not prompt to scan insurance card if this setting is disabled
  • Kiosk 3.0 - If "skip insurance" feature is turned on, there will be no prompt to scan an insurance card

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Highlights: March 26, 2015

Enhancements

  • Provider Portal 3.0 - A search for "Possible Duplicate Patients" within the database can be generated from the Patient tab.
  • Provider Portal 3.0 - The Estimated Copay for Visits and Appointments can be pre-calculated from the eligibility response, manually edited, and received from inbound interfaces.
  • Provider Portal 3.0 - The Visit Export now includes Payment related fields.
  • Provider Portal 3.0 - The Demographics Changed At Kiosk Flag is now available to be viewed under patient Visit Details pages.
  • Provider Portal - Users will automatically be disabled if the Last Login Time exceeds the configured window.
  • Kiosk 3.0 - A beta version of the Kiosk Browser version 3.0 has been deployed.
  • Kiosk 3.0 - Insurance Subscriber Gender information is now a built-in field.
  • Kiosk 3.0 - The Payment selection options have been simplified from 5 options to 2.
  • Payment Processing - If Medicare is the Primary Insurance, Copay due will always be $0.00.
  • Integration - For Greenway PrimeSUITE customers, Marital Status can be mapped outbound.

Bug Fixes

  • Provider Portal 3.0 - The Visit Search Date Range will not clear if an Advanced search is used.
  • Provider Portal 3.0 - Global messages will not overlap with other tabs when enabled.
  • Provider Portal 3.0 - When using Internet Explorer 9, hovering the mouse over the search results will not longer distort the columns.
  • Administrator - Importing Appointment Resources with leading or trailing spaces will not add " (quotation characters) to replace the space.
  • Eligibility - United Healthcare eligibility requests through the direct connection will identify tiered copays correctly.
  • Eligibility - Pacific Source Health Plan eligibility requests will process successfully.

More in Release Notes

Highlights: March 26, 2015

Enhancements

  • Provider Portal 3.0 - A search for "Possible Duplicate Patients" within the database can be generated from the Patient tab.
  • Provider Portal 3.0 - The Estimated Copay for Visits and Appointments can be pre-calculated from the eligibility response, manually edited, and received from inbound interfaces.
  • Provider Portal 3.0 - The Visit Export now includes Payment related fields.
  • Provider Portal 3.0 - The Demographics Changed At Kiosk Flag is now available to be viewed under patient Visit Details pages.
  • Provider Portal - Users will automatically be disabled if the Last Login Time exceeds the configured window.
  • Kiosk 3.0 - A beta version of the Kiosk Browser version 3.0 has been deployed.
  • Kiosk 3.0 - Insurance Subscriber Gender information is now a built-in field.
  • Kiosk 3.0 - The Payment selection options have been simplified from 5 options to 2.
  • Payment Processing - If Medicare is the Primary Insurance, Copay due will always be $0.00.
  • Integration - For Greenway PrimeSUITE customers, Marital Status can be mapped outbound.

Bug Fixes

  • Provider Portal 3.0 - The Visit Search Date Range will not clear if an Advanced search is used.
  • Provider Portal 3.0 - Global messages will not overlap with other tabs when enabled.
  • Provider Portal 3.0 - When using Internet Explorer 9, hovering the mouse over the search results will not longer distort the columns.
  • Administrator - Importing Appointment Resources with leading or trailing spaces will not add " (quotation characters) to replace the space.
  • Eligibility - United Healthcare eligibility requests through the direct connection will identify tiered copays correctly.
  • Eligibility - Pacific Source Health Plan eligibility requests will process successfully.

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Highlights: March 5, 2015

Enhancements

  • Provider Portal 3.0 - Users should only be able to filter on reg. locations they're assigned to
  • Provider Portal 3.0 - All available kiosk languages have been added to the reports.
  • Provider Portal 3.0 - The Failed tab will now be highlighted yellow if there is a Failed check-in.
  • Provider Portal - When checking in multiple appointments "As Individual Visits", scanned Driver's License and Insurance Cards Flags will be set on all Visits and not just the first.
  • Administrator - The filtered checkbox selectors now implement table sorting to show enabled items at the top of the list.

Bug Fixes

  • Provider Portal 2.5 - New appointments in the future will now display correctly.
  • Administrator - The "Or" rules for Custom Fields now work.
  • Administrator - For Multiple Choice custom fields using a paragraph question set, the body of the question will no longer copy as the title of the question.
  • Eligibility - Medica (United Healthcare) copay determination will now function properly.

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Highlights: February 26, 2015

Enhancements

  • Provider Portal 3.0 - Custom fields updated at the kiosk will have the date of the most recent update highlighted for easier identification.
  • Provider Portal 3.0 - Users can now change the Patient Tracking Statuses using a transition button instead of needing to manually select the status change.
  • Provider Portal 3.0 - Social Security Number field will always be optional for patients under the age of 18 years.
  • Provider Portal 2.5 - A Provider Portal 3.0 overview video has been posted in the Training Materials page of the Support tab.
  • Administrators - Consent Forms have merged into the existing Custom Fields bucket. 
  • Administrators - Admins can specify transitions for the Patient Tracking Status for users to utilize.
  • Kiosk - The timeout length of the Primary Care Provider screen during a Kiosk check-in has been extended to 45 seconds.

Bug Fixes

  • Provider Portal 3.0 - Exported Advanced Search Results will not show more dates than requested.
  • Provider Portal 3.0 - The Modified Date for Custom Fields will be presented in the correct time zone.
  • Kiosk - Patients will receive the appropriate message to see the front desk if they initiate a check-in and exit prior to entering a First Name.
  • Kiosk - The patient matching logic will incorporate the "appointment" information as a subset of the matching algorithm.

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