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Highlights: March 5, 2015

Enhancements

  • Provider Portal 3.0 - Users should only be able to filter on reg. locations they're assigned to
  • Provider Portal 3.0 - All available kiosk languages have been added to the reports.
  • Provider Portal 3.0 - The Failed tab will now be highlighted yellow if there is a Failed check-in.
  • Provider Portal - When checking in multiple appointments "As Individual Visits", scanned Driver's License and Insurance Cards Flags will be set on all Visits and not just the first.
  • Administrator - The filtered checkbox selectors now implement table sorting to show enabled items at the top of the list.

Bug Fixes

  • Provider Portal 2.5 - New appointments in the future will now display correctly.
  • Administrator - The "Or" rules for Custom Fields now work.
  • Administrator - For Multiple Choice custom fields using a paragraph question set, the body of the question will no longer copy as the title of the question.
  • Eligibility - Medica (United Healthcare) copay determination will now function properly.

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Highlights: February 26, 2015

Enhancements

  • Provider Portal 3.0 - Custom fields updated at the kiosk will have the date of the most recent update highlighted for easier identification.
  • Provider Portal 3.0 - Users can now change the Patient Tracking Statuses using a transition button instead of needing to manually select the status change.
  • Provider Portal 3.0 - Social Security Number field will always be optional for patients under the age of 18 years.
  • Provider Portal 2.5 - A Provider Portal 3.0 overview video has been posted in the Training Materials page of the Support tab.
  • Administrators - Consent Forms have merged into the existing Custom Fields bucket. 
  • Administrators - Admins can specify transitions for the Patient Tracking Status for users to utilize.
  • Kiosk - The timeout length of the Primary Care Provider screen during a Kiosk check-in has been extended to 45 seconds.

Bug Fixes

  • Provider Portal 3.0 - Exported Advanced Search Results will not show more dates than requested.
  • Provider Portal 3.0 - The Modified Date for Custom Fields will be presented in the correct time zone.
  • Kiosk - Patients will receive the appropriate message to see the front desk if they initiate a check-in and exit prior to entering a First Name.
  • Kiosk - The patient matching logic will incorporate the "appointment" information as a subset of the matching algorithm.

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Highlights: February 12, 2015

Enhancements

  • Provider Portal 3.0 - The Visit Search Export now includes all Custom Fields and Consent Forms.
  • Provider Portal 3.0 - The Visit Detail/Quick View patient information sections are now collapsible.
  • Provider Portal 3.0 - Swapping the Front/Back of Insurance Cards will not reload the entire page.
  • Provider Portal 3.0 - Deductible information now displays as a dedicated field on the Insurance Details Eligibility Information area.
  • Administrators - Appointment Resources can now be exported.
  • Kiosk - Russian translations have been added.
  • Kiosk - When an existing Payer is edited with the same Payer Name, the Member ID field will clear.
  • When an existing Visit is assigned to a new Appointment, "CheckInCompleted" events will republish.
  • When an already checked-in Appointment flips from using a Temporary External ID to an External ID, outbound integration events will republish.

Bug Fixes

  • Kiosk - Custom field multiple choice questions with no translations in languages other than English will no longer be blank and show the English translation instead.
  • Administrators - Instructions for the "Service Type Code Overrides" and "Copay Type Overrides" regarding walk-in visit rules have been amended.
  • Administrators - The "Alternate Early/Late Check In Display Time" setting will save correctly.

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Highlights: January 29, 2015

Enhancements

  • Provider Portal 3.0 - A Payment Summary Report is now available.
  • Provider Portal 3.0 - A new Task rule has been created: Visit Checked In At Kiosk.
  • Kiosk - Patients can be prohibited from checking in based on an AppointmentTerminateCheckInFlag.
  • Consent Forms can be generated in HTML format and sent outbound.
  • Support hours for Clearwave have been changed to 8:00 AM EST to 6:00 PM EST on weekdays.  

Bug Fixes

  • Provider Portal 3.0 - Payer selections for eligibility submission will accept the "(" character to complete the search.
  • Provider Portal 3.0 - Opening the insurance card view from the quick view and performing a front/back swap will not send the user to the patient's All Details page.
  • Administrators - Multiple Choice Custom Fields cannot be saved with answer options that have a null/empty "code."
  • Administrators - Chinese translations for custom labels will now save correctly.

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