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Highlights: February 26, 2015

Enhancements

  • Provider Portal 3.0 - Custom fields updated at the kiosk will have the date of the most recent update highlighted for easier identification.
  • Provider Portal 3.0 - Users can now change the Patient Tracking Statuses using a transition button instead of needing to manually select the status change.
  • Provider Portal 3.0 - Social Security Number field will always be optional for patients under the age of 18 years.
  • Provider Portal 2.5 - A Provider Portal 3.0 overview video has been posted in the Training Materials page of the Support tab.
  • Administrators - Consent Forms have merged into the existing Custom Fields bucket. 
  • Administrators - Admins can specify transitions for the Patient Tracking Status for users to utilize.
  • Kiosk - The timeout length of the Primary Care Provider screen during a Kiosk check-in has been extended to 45 seconds.

Bug Fixes

  • Provider Portal 3.0 - Exported Advanced Search Results will not show more dates than requested.
  • Provider Portal 3.0 - The Modified Date for Custom Fields will be presented in the correct time zone.
  • Kiosk - Patients will receive the appropriate message to see the front desk if they initiate a check-in and exit prior to entering a First Name.
  • Kiosk - The patient matching logic will incorporate the "appointment" information as a subset of the matching algorithm.

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Highlights: February 12, 2015

Enhancements

  • Provider Portal 3.0 - The Visit Search Export now includes all Custom Fields and Consent Forms.
  • Provider Portal 3.0 - The Visit Detail/Quick View patient information sections are now collapsible.
  • Provider Portal 3.0 - Swapping the Front/Back of Insurance Cards will not reload the entire page.
  • Provider Portal 3.0 - Deductible information now displays as a dedicated field on the Insurance Details Eligibility Information area.
  • Administrators - Appointment Resources can now be exported.
  • Kiosk - Russian translations have been added.
  • Kiosk - When an existing Payer is edited with the same Payer Name, the Member ID field will clear.
  • When an existing Visit is assigned to a new Appointment, "CheckInCompleted" events will republish.
  • When an already checked-in Appointment flips from using a Temporary External ID to an External ID, outbound integration events will republish.

Bug Fixes

  • Kiosk - Custom field multiple choice questions with no translations in languages other than English will no longer be blank and show the English translation instead.
  • Administrators - Instructions for the "Service Type Code Overrides" and "Copay Type Overrides" regarding walk-in visit rules have been amended.
  • Administrators - The "Alternate Early/Late Check In Display Time" setting will save correctly.

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Highlights: January 29, 2015

Enhancements

  • Provider Portal 3.0 - A Payment Summary Report is now available.
  • Provider Portal 3.0 - A new Task rule has been created: Visit Checked In At Kiosk.
  • Kiosk - Patients can be prohibited from checking in based on an AppointmentTerminateCheckInFlag.
  • Consent Forms can be generated in HTML format and sent outbound.
  • Support hours for Clearwave have been changed to 8:00 AM EST to 6:00 PM EST on weekdays.  

Bug Fixes

  • Provider Portal 3.0 - Payer selections for eligibility submission will accept the "(" character to complete the search.
  • Provider Portal 3.0 - Opening the insurance card view from the quick view and performing a front/back swap will not send the user to the patient's All Details page.
  • Administrators - Multiple Choice Custom Fields cannot be saved with answer options that have a null/empty "code."
  • Administrators - Chinese translations for custom labels will now save correctly.

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Highlights: January 22, 2015

Enhancements

  • Provider Portal 3.0 - Insurance card images now have a zoom feature.
  • Provider Portal 3.0 - A Release Notes link has been added to the Help/Support/Report a Problem icon.
  • Provider Portal 3.0 - Custom Field and Custom Consent forms for the can be previewed for their kiosk user interface from the Admin tab.
  • Provider Portal 3.0 - The Eligibility Conflict flag has been redesigned to eliminate duplicate buttons and correct alignments.
  • Provider Portal 3.0 - Appointment Searches can now be exported and downloaded to a text file.

Bug Fixes

  • Provider Portal 3.0 - Patient Appointment Times will show in correct local times when manually checking in multiple appointments for the present day.
  • Provider Portal 2.5 - Appointment Notes on a patient appointment will appear correctly on the Visit List on the visit and alert.
  • Greenway PrimeSUITE integrated customers will be able to check in all appointments for the present day.

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Highlights: January 15, 2015

Enhancements

  • Provider Portal 3.0 - Tertiary insurance information can now be received inbound into Clearwave via integration.
  • Provider Portal 3.0 - The Patient Search/Check In sub-tab has been promoted to a dedicated main tab.
  • Provider Portal 3.0 - The Resubmit Eligibility modal now has visible add and remove buttons in the form of plus-sign and x-sign glyphs, respectively.
  • Provider Portal 3.0 - The Resubmit Eligibility modal now has the ability to move payer plans from one designations (primary, secondary, or tertiary) to another with "Move to..." buttons.
  • Kiosk - The Address County field will only be prompted at the kiosk as part of the overall Address collection screens.
  • Kiosk - The Thank You screen can now display information about the remaining or other appointments that the patient has to check in for.

Bug Fixes

  • Provider Portal 3.0 - The Visit Quick View will no longer appear unintentionally after the patient's Status field is updated.
  • Provider Portal 3.0 - Users will no longer receive a 500 Error page when attempting to open a card image from the Quick View of the Appointment History page.
  • Provider Portal 3.0 - All users using Provider Portal 3.0 will be able to access the Clearwave Support module.
  • Provider Portal 2.5 - Users will no longer encounter a redirect loop when attempting to log in to the portal.

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