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Highlights: January 22, 2015

Enhancements

  • Provider Portal 3.0 - A Payment Summary Report is now available.
  • Provider Portal 3.0 - A new Task rule has been created: Visit Checked In At Kiosk.
  • Kiosk - Patients can be prohibited from checking in based on an AppointmentTerminateCheckInFlag.
  • Consent Forms can be generated in HTML format and sent outbound.
  • Support hours for Clearwave have been changed to 8:00 AM EST to 6:00 PM EST on weekdays.  

Bug Fixes

  • Provider Portal 3.0 - Payer selections for eligibility submission will accept the "(" character to complete the search.
  • Provider Portal 3.0 - Opening the insurance card view from the quick view and performing a front/back swap will not send the user to the patient's All Details page.
  • Administrators - Multiple Choice Custom Fields cannot be saved with answer options that have a null/empty "code."
  • Administrators - Chinese translations for custom labels will now save correctly.

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Highlights: January 22, 2015

Enhancements

  • Provider Portal 3.0 - Insurance card images now have a zoom feature.
  • Provider Portal 3.0 - A Release Notes link has been added to the Help/Support/Report a Problem icon.
  • Provider Portal 3.0 - Custom Field and Custom Consent forms for the can be previewed for their kiosk user interface from the Admin tab.
  • Provider Portal 3.0 - The Eligibility Conflict flag has been redesigned to eliminate duplicate buttons and correct alignments.
  • Provider Portal 3.0 - Appointment Searches can now be exported and downloaded to a text file.

Bug Fixes

  • Provider Portal 3.0 - Patient Appointment Times will show in correct local times when manually checking in multiple appointments for the present day.
  • Provider Portal 2.5 - Appointment Notes on a patient appointment will appear correctly on the Visit List on the visit and alert.
  • Greenway PrimeSUITE integrated customers will be able to check in all appointments for the present day.

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Highlights: January 15, 2015

Enhancements

  • Provider Portal 3.0 - Tertiary insurance information can now be received inbound into Clearwave via integration.
  • Provider Portal 3.0 - The Patient Search/Check In sub-tab has been promoted to a dedicated main tab.
  • Provider Portal 3.0 - The Resubmit Eligibility modal now has visible add and remove buttons in the form of plus-sign and x-sign glyphs, respectively.
  • Provider Portal 3.0 - The Resubmit Eligibility modal now has the ability to move payer plans from one designations (primary, secondary, or tertiary) to another with "Move to..." buttons.
  • Kiosk - The Address County field will only be prompted at the kiosk as part of the overall Address collection screens.
  • Kiosk - The Thank You screen can now display information about the remaining or other appointments that the patient has to check in for.

Bug Fixes

  • Provider Portal 3.0 - The Visit Quick View will no longer appear unintentionally after the patient's Status field is updated.
  • Provider Portal 3.0 - Users will no longer receive a 500 Error page when attempting to open a card image from the Quick View of the Appointment History page.
  • Provider Portal 3.0 - All users using Provider Portal 3.0 will be able to access the Clearwave Support module.
  • Provider Portal 2.5 - Users will no longer encounter a redirect loop when attempting to log in to the portal.

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Highlights: December 18, 2014

Enhancements

  • Users will be directed to a new Clearwave Provider Portal login page.
  • Added a link to the Provider Portal for users to toggle between the Clearwave Provider Portal 2.5 and 3.0 versions.
  • Added ability for the Kiosk to dynamically select Merchant Accounts, if more than one is available, for payment processing dependent on Appointment Resource (Provider, Service, Location) details.
  • Added Chinese as an available language at the kiosk.
  • Added ability for card images scanned at the kiosk to be triggered outbound via integration when Clearwave receives a new appointment notification that matches to an existing walk-in visit.
  • Added ability for Custom Kiosk Fields to use conditional rules surrounding their answers to dictate whether or not additional Custom Kiosk Fields are presented.
  • Added ability for "Reason For Visit" responses to use conditional rules to dictate whether or not additional Custom Kiosk Fields are presented.
  • Provider Portal 3.0 - Added a Docked Quick View of additional patient details.

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