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Highlights: January 22, 2015

Enhancements

  • Provider Portal 3.0 - Insurance card images now have a zoom feature.
  • Provider Portal 3.0 - A Release Notes link has been added to the Help/Support/Report a Problem icon.
  • Provider Portal 3.0 - Custom Field and Custom Consent forms for the can be previewed for their kiosk user interface from the Admin tab.
  • Provider Portal 3.0 - The Eligibility Conflict flag has been redesigned to eliminate duplicate buttons and correct alignments.
  • Provider Portal 3.0 - Appointment Searches can now be exported and downloaded to a text file.

Bug Fixes

  • Provider Portal 3.0 - Patient Appointment Times will show in correct local times when manually checking in multiple appointments for the present day.
  • Provider Portal 2.5 - Appointment Notes on a patient appointment will appear correctly on the Visit List on the visit and alert.
  • Greenway PrimeSUITE integrated customers will be able to check in all appointments for the present day.

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Highlights: January 15, 2015

Enhancements

  • Provider Portal 3.0 - Tertiary insurance information can now be received inbound into Clearwave via integration.
  • Provider Portal 3.0 - The Patient Search/Check In sub-tab has been promoted to a dedicated main tab.
  • Provider Portal 3.0 - The Resubmit Eligibility modal now has visible add and remove buttons in the form of plus-sign and x-sign glyphs, respectively.
  • Provider Portal 3.0 - The Resubmit Eligibility modal now has the ability to move payer plans from one designations (primary, secondary, or tertiary) to another with "Move to..." buttons.
  • Kiosk - The Address County field will only be prompted at the kiosk as part of the overall Address collection screens.
  • Kiosk - The Thank You screen can now display information about the remaining or other appointments that the patient has to check in for.

Bug Fixes

  • Provider Portal 3.0 - The Visit Quick View will no longer appear unintentionally after the patient's Status field is updated.
  • Provider Portal 3.0 - Users will no longer receive a 500 Error page when attempting to open a card image from the Quick View of the Appointment History page.
  • Provider Portal 3.0 - All users using Provider Portal 3.0 will be able to access the Clearwave Support module.
  • Provider Portal 2.5 - Users will no longer encounter a redirect loop when attempting to log in to the portal.

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Highlights: December 18, 2014

Enhancements

  • Users will be directed to a new Clearwave Provider Portal login page.
  • Added a link to the Provider Portal for users to toggle between the Clearwave Provider Portal 2.5 and 3.0 versions.
  • Added ability for the Kiosk to dynamically select Merchant Accounts, if more than one is available, for payment processing dependent on Appointment Resource (Provider, Service, Location) details.
  • Added Chinese as an available language at the kiosk.
  • Added ability for card images scanned at the kiosk to be triggered outbound via integration when Clearwave receives a new appointment notification that matches to an existing walk-in visit.
  • Added ability for Custom Kiosk Fields to use conditional rules surrounding their answers to dictate whether or not additional Custom Kiosk Fields are presented.
  • Added ability for "Reason For Visit" responses to use conditional rules to dictate whether or not additional Custom Kiosk Fields are presented.
  • Provider Portal 3.0 - Added a Docked Quick View of additional patient details.

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Highlights: December 4, 2014

Enhancements

  • A description of password requirements is included for new and existing users when updating passwords.
  • The specific service type code being verified for eligibility is visible in every Eligibility/Benefits Info report.
  • Provider Portal 3.0 - A quick check-in button is available to perform a manual check-in without the need to review the patient's demographics.

Bug Fixes

  • Payer Notifications related to connections requiring updated payer website credentials will update properly.
  • Patients who exit prematurely from the kiosk check-in will appear on the Failed tab correctly.

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Highlights: November 20, 2014

Enhancements

  • Greenway PrimeSuite Customers - Administrators are able to edit the default billable provider settings from the Admin tab.
  • Greenway PrimeSuite Customers - Race, Ethnicity, and Language fields are included to be mapped via the API for integration.
  • Clearwave can save any individual data sent outbound to Clearwave in order to persist back inbound to the customer via integration.
  • The Relationship to Subscriber field can be configured to be ignored on the Eligibility Conflict Alert.
  • An ExternalPayerId field has been created to improve the quality and accuracy of insurance updates inbound to the customer via integration.

Bug Fixes

  • Question text on custom kiosk questions are now visible in the view modal in the Provider Portal.
  • Kiosk Question Reports are now no longer showing disabled custom questions as available reporting fields.
  • All custom questions and consent forms are now view-able from a single "Kiosk Questions" link instead of two separate "Consent Forms" and "Kiosk Questions" links.
  • Kiosk Question reports will not show blank data.
  • Filter buttons on the Visit List and Scheduled List are now showing in alphabetical order.
  • Invalid email formats will not be accepted by any Clearwave application.  

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Highlights: October 30, 2014

Notice: All Clearwave customers have now been upgraded to the new application database.  Functionality will remain consistent with the previous application database.  Clearwave continues to work on a new user interface for the Provider Portal for additional improvements to features and functionality.  Existing customers may remain on the legacy user interface indefinitely.

Enhancements

  • New payment processing connection established to CyberSource.

New Payer Connections

  • Consumer's Choice
  • Harvard Pilgrim STRIDE

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Highlights: September 25, 2014

Enhancements

  • Spanish translations at kiosk have been improved.

New Payer Connections

  • UPMC Vision Advantage

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Highlights: August 28, 2014

Enhancements

  • An Alternate Patient ID can now be stored on a patient record.  It can be received and transmitted via integrations.  It is currently not visible in the Provider Portal.
  • Copay logic enhancements were made to improve identification of Specialist and PCP copays for the following payers:
    • Oxford Health Plans
    • Viva Health
    • Healthspring
    • BCBS (Pennsylvania)
    • VSP
    • Horizon BCBS (New Jersey)
    • Consulation segments of eligibility responses for enhanced connections
  • The Payflow Pro payment gateway is now integrated with Clearwave for payment processing.

New Payer Connections

  • Seton Health Plan
  • Block Vision
  • Unified Group Services

More in Release Notes

Highlights: July 24, 2014

  • Previously missing eligibility data due to missing EB segments in the 271 response will now appear in the Provider Portal eligibility report.
  • Group Numbers are now being sent as part of the eligibility 270 request when the patient is a dependent on the plan.
  • The Demographics Updated at Kiosk alert will now include the County field on the Primary Address if the County feature is enabled for the location. 
  • Blue Shield (PA-Highmark) plans will now identify the correct PCP and Specialist Copays for payment processing at the kiosk.
  • UPMC Health Plan will now identify the correct PCP and Specialist Copays for payment processing at the kiosk.
  • More in Release Notes

Highlights: June 26, 2014

  • Service Code submitted in the eligibility request will display in the resubmit transaction history under the Visit Details section of the Provider Portal.
  • Greenway Customers: The appointment sync can now skip weekends.
  • More in Release Notes

 

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