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Highlights: August 28, 2014


  • An Alternate Patient ID can now be stored on a patient record.  It can be received and transmitted via integrations.  It is currently not visible in the Provider Portal.
  • Copay logic enhancements were made to improve identification of Specialist and PCP copays for the following payers:
    • Oxford Health Plans
    • Viva Health
    • Healthspring
    • BCBS (Pennsylvania)
    • VSP
    • Horizon BCBS (New Jersey)
    • Consulation segments of eligibility responses for enhanced connections
  • The Payflow Pro payment gateway is now integrated with Clearwave for payment processing.

New Payer Connections

  • Seton Health Plan
  • Block Vision
  • Unified Group Services

More in release notes




Highlights: July 24, 2014

  • Previously missing eligibility data due to missing EB segments in the 271 response will now appear in the Provider Portal eligibility report.
  • Group Numbers are now being sent as part of the eligibility 270 request when the patient is a dependent on the plan.
  • The Demographics Updated at Kiosk alert will now include the County field on the Primary Address if the County feature is enabled for the location. 
  • Blue Shield (PA-Highmark) plans will now identify the correct PCP and Specialist Copays for payment processing at the kiosk.
  • UPMC Health Plan will now identify the correct PCP and Specialist Copays for payment processing at the kiosk.
  • More in release notes

Highlights: June 26, 2014

  • Service Code submitted in the eligibility request will display in the resubmit transaction history under the Visit Details section of the Provider Portal.
  • Greenway Customers: The appointment sync can now skip weekends.
  • More in release notes


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Upcoming Release Features and Modifications: 

  • Medicaid eligibility checks on appointments with Self-pay status.
  • Clearwave Connect for Mobile - ability to allow patients to check-in from their phone.

All Release Notes

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