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New Features and System Updates

  • Visit Timer

    • Custom timer is now available for checked in visits.

    • Visit row will highlight yellow when tracking status is not changed from “Checked In” to a subsequent status within a specified time-frame.

    • Setting configurable by Registration Location, Provider, Service or Appointment Location.

  • Advanced Matching at the Kiosk
    • Advanced Match is an alternative to the default Clearwave Kiosk Matching Logic.
    • It allows the kiosk to match the patient based on Name, Date of Birth and up to 3 additional criteria. Those fields are Social Security Number (or Last 4 SSN), Phone Number (Primary or Secondary) and Email Address.
    • You may customize the matching logic by Registration Location.
    • An example of the new matching logic would be Name AND Date of Birth AND Social Security Number OR Phone Number OR Email Address.

  •   Last 4 digits of Social Security Number Built-In field is now available.
  •   Resolved issue with Eligibility Conflict Flag not highlighting Last Name discrepancies in red.



Please contact Stephanie Servy at sservy@clearwaveinc.com with any questions, feedback or to enable any new features.

Scope of Release

The release will impact the Kiosk, Provider Portal, Eligibility, Integration and Mobile Pre-Check. The actual release should have minimal effect on user workflow. 

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